Welcome to flipfry.shop. We are committed to providing high-quality skillets and kitchenware to our American customers, and ensuring that every order receives clear, transparent, and fair after-sales service.
I. Returns Policy
We offer a 30-day no-questions-asked return policy. You can apply for a return or exchange within 30 days of receiving your order, provided the following conditions are met:
The item is not severely used or damaged.
Original packaging and accessories are retained.
Valid order information is provided.
After reviewing and confirming that the conditions are met, we will arrange the return process.
II. Refunds Policy
Upon receiving and inspecting the returned item, we will initiate the refund process:
Refund processing time: Within 3 business days.
Refund will be returned to the original payment method.
Additional delays may occur due to banks or payment platforms (beyond our control).
III. Exchanges Policy
If the item has quality issues or is damaged during shipping, you can apply for an exchange within 30 days. We will prioritize arranging a replacement item or a product of equal value for you.
IV. Non-Returnable Items
The following situations may not be eligible for returns:
Items damaged by the customer; Items exceeding the 30-day return period; Items missing original packaging or accessories; Custom-made items (if applicable) that are not due to quality issues.
V. Special Business Notes
Due to ongoing debt pressure and inventory restructuring, this website is currently in a clearance sale phase, with all items sold primarily to quickly clear inventory.
During this clearance sale, we maintain our normal return and refund policy to ensure that consumers’ basic rights are not affected.
Thank you for choosing flipfry.shop.